1.  Definitions

Seller: CHIAYING TEA CO., LTD, Unified Business Number: 95493428 (also referred to as “www.puzhentea.com.tw” in these terms), registered office address at 9F.-2, No. 23, Sec. 1, Sichuan Rd., Banqiao Dist., New Taipei City 220, R.O.C.
Buyer:  Refers to the person whose name appears on the order.
Consumer:  Refers to the buyer who purchases goods not in the course of any business.
Contract: Refers to the order and the order confirmation (including any special conditions).
Defective: Refers to goods that contain a fault, defect, imperfection, or issue.
Goods: Refers to the goods or services sold by the seller under these terms and conditions.
Order: Refers to the goods ordered by the buyer.
Order Confirmation: Refers to the written confirmation issued by the seller under clause 3(b).
Incoterms: Refers to the international rules for interpreting trade terms of the International Chamber of Commerce in effect at the date the contract comes into force.
Price: Refers to the price agreed by the seller to accept the buyer’s order.
Person: Refers to any individual, corporation, or company.
Special Conditions: Refers to the conditions related to the order as listed in the order confirmation.
Terms and Conditions: Refers to the standard terms and conditions of sale as set out in this document.
Written: Includes, for purposes other than condition 9, writing or communication on facsimile, visual display units, or other similar devices.

2. Basis of Sale

2.1 These terms and any special conditions shall exclude any other terms and govern the contract, even if the buyer proposes other terms in any order or confirmation.

2.2 Any changes to these terms and special conditions shall only bind the seller if agreed upon in writing by an authorized representative of the seller and the buyer.

2.3 Seller’s employees are not authorized to make any statements regarding the goods unless confirmed in writing by the seller. The buyer acknowledges that they do not rely on any unconfirmed statements when entering into any contract or accepting delivery.

3. Orders and Specifications

3.1 The sale of all goods is subject to their availability and the seller’s acceptance of the order.

3.2 Orders shall not be considered accepted by the seller unless confirmed in writing unconditionally by the seller.

3.3 Any product descriptions, specifications, drawings, or prices provided by the seller are for reference only. The seller may make minor changes to the goods without notice to the buyer, but significant changes must be communicated, and the buyer will be deemed to accept the modifications if no objection is received within fourteen (14) days.

4. Price, Payment, and Currency

4.1 The buyer shall pay the price of the goods and the applicable VAT according to the procedures set on the seller’s website.

4.2 All purchases shall be settled in U.S. Dollars (USD), Euros (EUR), or British Pounds (GBP), and the corresponding amount will be deducted in the buyer’s chosen currency.

4.3 Due to currency fluctuations, the local currency amount may slightly differ from the actual charge, and the buyer’s credit card issuer may impose additional fees for foreign currency payments. The seller is not responsible for any discrepancies resulting from currency exchange or credit card fees.

5. Natural Products

Please note that the color of images may vary due to image availability or technical limitations. We will make every effort to upload a true representation of the product; please refer to the product description next to the image for accuracy.

6. Delivery

6.1 The place of delivery for the goods shall be agreed upon by the seller and the buyer and shown on the order confirmation.

6.2 Delivery dates are for reference only, and delivery time is not of the essence to the contract. The seller shall not be liable for any losses or expenses caused by delivery delays.

6.3 The buyer must inspect the goods upon delivery, and if delivered by a carrier, the buyer should sign a delivery receipt. This signature shall constitute conclusive evidence that the buyer has received the goods without apparent defects or damage. The buyer may not reject the goods solely for short delivery. If the goods are considered damaged or defective upon delivery, a written description of the damage or defect must be provided at the time of delivery and signed by the buyer or their representative.

6.4 The seller reserves the right to deliver in installments. Each installment shall constitute a separate contract, and the buyer may not cancel the entire contract based on failure to deliver a single installment.

6.5 If the buyer fails to take delivery of the goods, the seller may pursue any legal remedies available, including but not limited to the following:

6.5.1 Store the goods and charge the buyer for storage costs (including insurance) and any other reasonable additional expenses;

6.5.2 Sell the goods at the best price obtainable and charge the buyer for any shortfall or reserve the right to charge the buyer a change, cancellation, or postponement fee, typically no less than 20% of the item cost.

7. Risk and Ownership

7.1 The risk of damage or loss of goods passes to the buyer upon delivery to the agreed-upon address.

7.2 Notwithstanding the completion of delivery, ownership of the goods shall not pass from the seller to the buyer until the seller has received full payment for the goods and any other sums owed by the buyer.

8. Limitation of Liability

8.1 If there is a short delivery or defect in the goods, the buyer must notify the seller in writing within fourteen (14) days of delivery, providing the invoice number, delivery note, and detailed explanation. In the case of a valid claim, the seller may, at its discretion, replace the goods or refund a proportionate amount of the price. The seller accepts no further liability.

8.2 The seller shall not be liable for any failure or delay in fulfilling contractual obligations due to force majeure, including but not limited to strikes, equipment failure, government actions, or natural disasters.

8.3 This clause does not limit or exclude the seller’s liability for death or personal injury caused by negligence.

8.4 The total liability of the seller, its agents, employees, subcontractors, and suppliers shall not exceed the net purchase price of the goods or services. The seller shall not be liable for any indirect or consequential losses.

8.5 The buyer shall take necessary precautions to ensure that the selected items are free from viruses, trojans, or other destructive elements.

9. Notices

9.1 Any notices under the contract must be given in writing (excluding writing on visual display units, which does not apply for the purposes of these terms).

9.2 Notices shall be served on the seller or buyer as follows:

9.2.1 If delivered by hand, they are effective upon delivery;

9.2.2 If sent by first-class mail, they are effective two business days after posting.

9.3 The seller and buyer may notify each other of any changes to their name, address, or other information.

10. Governing Law and Jurisdiction

10.1 This contract is governed by and shall be construed in accordance with the laws of Ukraine. 10.2 Both parties agree that the courts of Ukraine shall have non-exclusive jurisdiction to resolve any disputes arising from the contract.

11. Miscellaneous

11.1 The seller’s failure to exercise a right promptly does not constitute a waiver of that right. The seller retains the right to exercise it later.

11.2 If any term of the contract is found to be invalid or unenforceable, that term shall be deemed modified to make it valid. If modification is not possible, it shall be deemed deleted.

11.3 The seller cannot guarantee 100% website availability and is not responsible for interruptions or delays on the website.

11.4 Information may contain technical or typographical errors; the seller does not guarantee the accuracy of website content.

11.5 The seller grants you a non-exclusive, non-transferable personal license to access and use website content.

11.6 Links to non-www.puzhentea.com.tw websites do not imply the seller’s responsibility for the content of those websites.

11.7 Headings in the terms are for reference only and do not affect the interpretation of the agreement.

12. Order Cancellation

12.1 The buyer has the right to cancel an order in the following cases:

12.1.1 Without reason within fourteen (14) business days of receiving the goods.

12.1.2 If the goods are defective, the buyer must notify the seller as soon as possible.

12.2 Notice of cancellation may be given by:

12.2.1 Message or mail to the seller’s address;

12.2.2 Email to contact@puzhentea.com.tw.

13. Refund Policy

13.1 If an order is canceled under clause 12.1.1, the seller is entitled to deduct the return shipping cost.

13.2 If an order is canceled under clause 12.1.2, the seller will refund all amounts.

14. Returns

14.1 Returned goods must remain in their original packaging and unused.

14.2 Non-defective goods should be returned in a saleable condition; otherwise, the seller may refuse a refund. 14.3 Assembled or installed goods cannot be returned.

15. Intellectual Property

15.1 This website is owned and operated by CHIAYING TEA CO., LTD, and unless otherwise stated, all content on the website (including text, graphics, trademarks, etc.) is the property of the seller. 15.2 Website content may not be used or modified without the seller’s express permission.

15.3 The www.puzhentea.com.tw logo and name are registered trademarks and may not be used without permission.

16. Postage/Shipping and Taxes

Please refer to our shipping section for information on shipping and taxes for Taiwan and international regions.

17. Warranty

These terms do not exclude or limit any statutory rights of consumers.

18. User Registration

By registering an account on www.puzhentea.com.tw, you confirm that you are capable of entering into legally binding contracts.

19. User Termination

www.puzhentea.com.tw reserves the right to terminate accounts for users violating the terms.

20. User Indemnity

Users agree to indemnify www.puzhentea.com.tw from any claims and liabilities resulting from breaches of the agreement.